OFFICE LOCATIONS & HOURS, (Map)
| Utility Payments Send to: | Huntsville Utilities |
| Huntsville, AL 35895 | |
| Correspondence Send to: | Huntsville Utilities |
| P.O. Box 2048 | |
| Huntsville, AL 35804 |
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Hours |
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| Chase Payment/Applications Center |
8:00 - 5:00 |
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| Downtown (Customer Services) |
8:00 - 5:00 |
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| Pulaski Pike Drive-Thru Payment Center |
7:30 - 5:00 |
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| Electric Engineering |
8:00 - 4:00 |
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| Electric Operations Center |
6:30 - 5:00 |
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| Gas Engineering |
8:00 - 5:00 |
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| Gas Operations |
6:30 - 3:00 |
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Deliveries |
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| Store/Materials - Electric |
7:00 - 2:00 |
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Deliveries |
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| Store/Materials - Water & Gas |
7:00 - 2:00 |
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| Water Engineering |
8:00 - 5:00 |
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| Water Operations |
6:30 - 3:00 |
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| Water Treatment Plant - South Pkwy. |
24 Hours |
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Holidays Observed by Huntsville Utilities
New Year’s Day
Martin Luther King, Jr.’s Birthday
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day (Thursday & Friday)
Christmas Day
If any of these holidays fall on a Saturday, it will be observed on the preceding Friday. If a holiday falls on a Sunday, it will be observed the following Monday.
| Main Number Toll Free Number Toll Free Fax Number |
(256) 535-1200 |
| Emergencies
No Power, Leaks or Service Outages |
(256) 535-4448 or (256) 535-1200 |
| Automated Phone System Make Payment Agreements, Pay your bill, & General Info |
(256) 532-8222 |
| Payment by Credit Card Speedpay Toll Free Number |
1-877-429-4131 |
| Call Before You Dig |
1-800-292-8525 |
| Customer Information Center
Turn On/Off or Transfer Services Deposit Amount for New Residential Service Accelerated Service Fee Meter Reading Schedule Temporary Pole Rental Report Street Light Out Request Tree Trimming |
(256) 535-1200 or (256) 535-1255 |
| Customer Accounts
Discuss Current Bills Green Power Information |
(256) 533-0646 |
| Collections
Past Due Bills After Hours - Service for Non-Payment |
(256) 533-0262 (256) 535-1200 |
| Commercial & Industrial Services |
(256) 535-1317 |
| Electric Engineering Services
New Service for Residential, Remodeling, & Relocation of Meter Base Mobile Home Electric Service Upgrade Service from Overhead to Underground Aid-to-Construction Contact Engineer for Particular Area (for construction specifications & cost) Request to Vacate Easements or Right-of-ways |
(256) 535-1315
(256) 535-1313 |
| Electric Engineering
General Engineering Questions |
(256) 535-1305 |
| Electric Meter Shop
Approved Meter Sockets, Radio Interference |
(256) 535-1333 |
| Electric Operations
Street Light Repair Follow Up Tree Trimming Request Follow Up Request Wood Chips Certificate of Occupancy/Inspection Accelerated Service Fee Work Scheduling |
(256) 535-1324 (256) 535-1224 (256) 535-1324 (256) 535-1320 (256) 535-1320 (256) 535-1320 |
| Energy Management Conservation
Energy Right New Homes Program Educational Programs Load Management/Conservation |
(256) 535-1225 |
| Fleet Services |
(256) 535-1440 |
| Human Resources
Job Line |
(256) 535-1295 (256) 535-1478 |
| Natural Gas Engineering
Service Availability & Application Meter Relocations Request/Survey for Natural Gas Form |
(256) 535-1206 |
| Natural Gas Operations
To Report a Leak (Mon-Fri 7 am-3 pm) After Hours, 24 hours a day Pilot Lights Carbon Monoxide Home Check Service/Main Installation Schedule |
(256) 532-8342 (256) 535-1200 (256) 532-8342 (256) 532-8342 (256) 532-8350 |
| Public Relations |
(256) 535-1386 |
| Purchasing
Stores/Materials Electric Storeroom Water & Natural Gas Storeroom |
(256) 535-1235 (256) 851-1605 (256) 532-8354 |
| Water Engineering
New Residential Service Report Water Leak High/Low Water Pressure Service Line Tap Fees Turn Water Off Filling Swimming Pools/Methods Winterize Plumbing Lawn Irrigation Meter |
(256) 535-1400 |
| Water Operations
Inquire About When a Meter will Be Set Request Inspection/Repair of Meter Request Water Turned Off/On Damaged/Malfunctioning Fire Hydrants |
(256) 532-8345 |
| Water Supply
Water Quality & Testing South Parkway Water Treatment Plant |
(256) 650-6374 (256) 881-6281 |
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